Zero Massage Pillow

UAE Delivery:

• If you place an order today in the UAE, expect your product to be delivered within 1-3 working days. 
• Free delivery and installation services are provided for all orders within the UAE. 
• Please note that free delivery does not apply to orders from remote areas. Contact our sales representatives for additional charge details. 

KSA Delivery:

• For orders in KSA, delivery times range between  6 to 10 working days. 
• Free delivery and installation are included for locations within a city radius of 100 KM of Riyadh, Damam, Jeddah, Al Khobar, Medina, Mecca, AL Qatif, Dhahran, Al Jubail, Al-Kharj, Saihat, Al-Ahsa, Tabuk, Al Qassim, Abha, AlJowf. 

Returns and Refunds:

UAE Customers:

• You have a 7-day return policy, if the product is in good original packing condition. If there is a defect in the product, it should be reported to us within the next working day upon receiving the product. 
• Once the product is shipped and installation is completed, returns or refunds will not be accepted under any circumstances. 
• If any manufacturing defects are detected, the product will either be repaired free of cost or replaced as a final measure. 
• Refunds for eligible returns will be initiated within 1-2 working days after the return is approved. 
• The refunded amount credited back to the customer will be based on the policies of their respective card issuing bank. 
• The time it takes for the refunded amount to reflect in the customer's account is subject to the processing times of their card issuing bank. 

Other GCC Regions:

• Once the product is shipped, returns or refunds will not be accepted under any circumstances. 
• If any defects are found in the product at the time of delivery, the customer should report it to us within the next working day. 
• If any manufacturing defects are detected during the warranty period, the product will be repaired free of cost. 

Change of Mind:

Products are not eligible for return in case of a "Change of mind" after delivery and installation.

Important Notes:

If you find any manufacturing defects upon receiving the item, please report it to us within the next working day.

In the event that a payment is made through a third-party payment gateway, such as Tabby, Tamara or Stripe, and a refund is requested for a particular order, our refund process will be as follows:

• Processing Refunds: We will diligently process your refund request.
• Third-Party Transaction Fees: It is imperative to understand that Tabby or similar third-party payment gateways may impose transaction fees upon us for the processing of the initial transaction.
• Deduction from Refund: To ensure transparency and financial prudence, we will deduct the exact amount charged to us by third-party payment providers from the refund amount to be issued to you.

For any concerns or inquiries related to delivery and returns, please contact our customer support team at:

Phone: +971 52 744 3151

Email: info@dreamrelaxer.com

Note: The mentioned delivery times are estimates and may be subject to external factors. We strive to provide the best service and keep you informed throughout the delivery process.