• Delivery Policy:

  • UAE Delivery:

  • If you place an order today in the UAE, expect your product to be delivered within 1-3 working days.

  • Free delivery and installation services are provided for all orders within the UAE.

  • Please note that free delivery does not apply to orders from remote areas. Contact our sales representatives for additional charge details.

  • KSA Delivery:

  • For orders in KSA, delivery times range between  6 to 10 working days.

  • Free delivery and installation are included for locations within a city radius of 100 KM of Riyadh, Damam, Jeddah, Al Khobar, Medina, Mecca, AL Qatif, Dhahran, Al Jubail, Al-Kharj, Saihat, Al-Ahsa, Tabuk, Al Qassim, Abha, AlJowf .

  • Oman Delivery:

  • For orders in Oman, deliverytimes range between 3 to 4 working days after dispatching the order.

  • All pricing for our products in Oman is comprehensive and inclusive of delivery, VAT and customs duties. This ensures a seamless and transparent purchasing experience, with no hidden costsor additional charges upon delivery.

  • Installation services are available for an additional fee, which varies based on your region.

  • Returns and Refunds:

  • UAE Customers:

  • You have a 7-day return policy, if the product is in good original packing condition. If there is a defect in the product, it should be reported to us within the next working day upon receiving the product.

  • Once the product is shipped and installation is completed, returns or refunds will not be accepted under any circumstances.

  • If any manufacturing defects are detected, the product will either be repaired free of cost or replaced as a final measure.

  • Refunds for eligible returns will be initiated within 1-2 working days after the return is approved.

  • The refunded amount credited back to the customer will be based on the policies of their respective card issuing bank.

  • The time it takes for the refunded amount to reflect in the customer's account is subject to the processing times of their card issuing bank.

  • Other GCC Regions:

  • Once the product is shipped, returns or refunds will not be accepted under any circumstances.

  • If any defects are found in the product at the time of delivery, the customer should report it to us within the next working day.

  • If any manufacturing defects are detected during the warranty period, the product will be repaired free of cost.

Change of Mind:

Products are not eligible for return in case of a "Change of mind" after delivery and installation.

Important Notes:

If you find any manufacturing defects upon receiving the item, please report it to us within the next working day.

For any concerns or inquiries related to delivery and returns, please contact our customer support team at:


Phone: +971 52 744 3151

Email: info@dreamrelaxer.com

Note: The mentioned delivery times are estimates and may be subject to external factors. We strive to provide the best service and keep you informed throughout the delivery process.

Note: The mentioned delivery times are estimates and may be subject to external factors. We strive to provide the best service and keep you informed throughout the delivery process.